Rights and Responsibilities

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Patient Rights

Equal Consideration

You will receive appropriate treatment based solely on your current medical condition without differentiation or consideration of race, color, age, gender, disability, national origin, religion, sexual orientation or payer.

Privacy

We will maintain the privacy of your health information. The Notice of Privacy Practices explains how your health information may be used.

Respect

You should expect to be given the correct treatment for your problem. Competent staff will honor your values and beliefs while caring for you. You can expect to receive care in a safe setting and be free of any type of abuse or neglect while in the hospital. A safe environment includes set standards for security, infection control and safety. An emotionally safe environment includes components for respect, dignity and comfort.

Communication

You have the right to have your own personal physician, family member or other person of your choice notified promptly of your admission to the hospital. You also have the right to receive or refuse visitors, mail and telephone calls during your stay at Bellevue Medical Center.

Pastoral

If you choose, Pastoral Care services will be provided in cases where a personal minister, rabbi, priest or other religious leader may not be available.

Information about your treatment

Your health-care team will tell you:

  • Why you do not feel well and how they can help you.
  • How the treatment can help you and how it could hurt you.
  • Other treatments available and how they work.
  • What you can do to help yourself feel better.
  • How you can be part of your care.
  • What your health could be in the future.
  • How long it will take to get better.
  • What could happen after treatment.
  • If your care is part of a research program so you can decide if you want to take part or not.
  • We need to be able to talk and understand one another.
  • Let us know if you need assistance in any way, including, sign language, visual aids or a language interpreter.

Access

You have the right to review your health record and your hospital bill. You can have this information explained to you if needed. We would be happy to answer any questions you may have.

We support your right to take part in decisions about your care. 

  • You will be told all about your illness and treatment before you agree to it. Other possible treatments will be discussed with you before you give your approval.
  • You may refuse any treatment, test or procedure. We agree to tell you what could happen if it is not done and what your other options are. It is your choice.
  • If you are a minor, the person legally responsible for you will take part in all of your treatment decisions.
  • When you are unable to take part in your care decisions, we will go to your next of kin or the person you identified to make decisions for you. That person will be given the same rights as you would.
  • Emergency situations may not allow you to take part in care decisions. When life-saving treatment is needed, your physician will decide or follow your advance directive if available.
  • You have the right to receive help when making difficult decisions. You may ask your doctor, nurse or other staff questions at any time. If you wish, you may call the operator (dial 0) to ask for an ethics consultant.

Making Complaints

  • You have the right to make complaints when you are not happy with your care received from Bellevue Medical Center. We would like you to first speak with the staff involved about your concerns. You may also speak with the manager of the area.
  • If you are not satisfied following these discussions, please contact the Patient Relations Department at 763-3790.
  • You have the right to make an additional complaint if further help is needed. There are groups who will hear your concerns.

1. Nebraska Consumer Protection Line at 1-800-727-6432

2. The Joint Commission at 1-800-994-6610.

3. Quality Improvement Organization, CIMRO of Nebraska at 1-800-633-4227.

Patient Responsibilities

Provide Complete Health Information

The hospital staff needs to know your health history to care for you. It is important that you give exact facts about your current health. We also need to know your complete past health history. This would include how you currently feel. What illnesses have you had? Have you been in any hospitals before and for what? What medications do you take? What do we need to know to take better care of you?

Understand Your Treatment Plan

It is important for you to know your treatment plan. It should be clear as to why you are receiving this care. It is your responsibility to speak with your care givers if you have any questions.

Knowing Your Care before Making Decisions

You are responsible for the decisions you make about your care. We want you to have as many facts  about your condition and care before you decide on your treatment. Be sure to tell your doctor if you are unable to go through with the treatment plan. You may be asked to agree in writing to certain tests, procedures or surgery. Ask as many questions as you need. It is important to know what you are agreeing to before signing each form.

Report Changes

Tell your doctor about any changes in your health.

Make Sure Your Hospital Bills are Paid

It is your responsibility to give us current insurance information. We will bill insurance first. You are responsible for paying any remaining balance in a timely manner. If you have any questions or concerns about meeting your obligation, please call 402-559-3140 or 888-662-8662.

Respect Others

All patients have the right to privacy. Consider the number of visitors you have in the room. Speak quietly. Noise levels and lights should not disturb other patients.

Hospital Policies and Rules

Patients have the right to know the hospital policies and rules. It is the patient’s responsibility to follow the rules. Visitors also need to follow the rules. Please refer your visitors to the visitor information provided.